TERMS AND CONDITIONS

Terms and Conditions:
  • A 50% deposit is requested to guarantee booking within 48 hours of making the booking.
  • If booked only one night or within 30 days of date of arrival, full payment is required as deposit.
  • The remaining balance of the accommodation is requested 30 days prior to the date of arrival.
  • Should payment not be stipulated, The Alexander reserves the right to cancel the reservation.
  • Payment can be made by EFT or Credit Card.
  • All extras to be settled on departure by guests.
  • Rates are quoted per person per night and includes breakfast.
  • We allow a maximum of 2 people per room. Our Captains Suite is the only Suite in the house with a queen size sleeper couch. Single rate applies for an additional person.
  • No children under the age of 12. Children from the age of 12 and above will be charged full rate.
  • Prices quoted are in ZAR (South African Rand)
  • Prices are inclusive of 15% VAT.
  • Any quote depends on availability at the time of acceptance.
  • Our rates can change at any time without further notice.

  • All rates are inclusive of breakfast and taxes.
    Book in time is between 14:00 and 19:00 - please make prior arrangement for late arrival.
    Regret no children under 12.
    Children between the ages of 12 and 18 years pay 100%.


    Payment Method:
    ONLY MASTERCARD AND VISA CREDIT CARDS ACCEPTED AS FROM NOW.
    REGRETFULLY NO AMEX OR DINERS CLUB CREDIT CARDS ACCEPTED.


    Cancellation Policy:
  • If cancelled or modified up to 30 days before the date of arrival, 50% of the total reservation will be charged.
  • Cancellations or modifications made within 30 days of the arrival date, 100% off full reservation will be charged.
  • In the event of a premature departure or no show the full extent of the stay, as originally booked and confirmed, will be charged at 100%. A 10% cancellation fee will then be applicable to all bookings.
  • No refunds applicable in peak season (1 December - 31 January).
  • 100% of booking will be charged if a reservation is made for peak season (1 December - 31 January).
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